Terms of Use of the RadioAds123 Website

The mission of RadioAds123 ("the website") is to provide up to the minute and accurate information, and to offer services and programs desired. In fulfilling this mission the website strives to act as the most convenient point of access for the needed materials and information and to actively seek to make community members and organisations aware of the website resources and services and Ferrymead 150 - the 150th Anniversary of New Zealand Railways.

In fulfilling its mission, the the website strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy and respect in return.

The following elements are emphasised in providing public service:

1. The website providers will treat every patron with equal respect and every request with equal importance.
2. Courtesy and attention to the needs of the the website user will be the key to all interactions. Providers will try to be flexible in meeting the visitors' needs. Whenever possible, judgment calls will be made in the viewers’ favour.
3. Providers will use their knowledge of the website resources to fulfill requests in a timely manner or else present alternatives when requests cannot be met immediately.
4. Rules and procedures exist to make resources available on an equitable basis. If anyone has a question about why the website has a policy or if the purpose of a policy is not understood, an explanation should be provided or else referred to a supervisor or the director of the the website.
5. The ultimate goal of the website is to meet our visitors’ expectations for service while fulfilling the website’s mission. Any comments are welcome regarding how well those expectations are being met.

Ethics

All website visitors deserve equal consideration and dignity for their requests and providers will seek to carry out the mission of the the website in a way that provides optimum service to all.

All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another librarian for the purpose of answering the question.

Members will respond to inquiries with the best factual information available but will refrain from offering personal opinions or advice in response to queries. In particular, the website providers may direct viewers to sources of consumer information, but they will not recommend products or services.